5 Open Claims

3 Closed This Month

4.2 Avg Days to Close

$24,500 Total Paid (Month)

Claims Pipeline

Stage 1: Intake 2

Stage 2: Release 1

Stage 3: Docs 1

Stage 4: Payment 1

Stage 5: Closed 5

2 claims need attention: CCA-2025-0190 payment pending >72hrs · CCA-2025-0195 docs incomplete at 48hrs

Recent Claims

View All

Claim ID	Company	Date	Type	Severity	Status	Stage
`CCA-2025-0201`	Pinewood Transport	04/10/2025	Side Swipe	Moderate	Open	2 — Release
`CCA-2025-0198`	Valley Carriers	04/08/2025	Backing Collision	Minor	Open	1 — Intake
`CCA-2025-0195`	Mountain Freight	04/05/2025	Rear-end	Minor	Open	3 — Docs
`CCA-2025-0190`	Pinewood Transport	03/28/2025	Broadside	Major	Open	4 — Payment
`CCA-2025-0175`	EastWay Logistics	03/10/2025	Rear-end	Moderate	Closed/Executed	5 — Closed

ROI Snapshot — YTD 2025

$4.2M Potential Exposure

$312K Actual Paid

92.6% Savings Rate

Status

Company

Severity

Stage

Claim ID	Status	Company	Date of Loss	Location	Type	Severity	Driver	Claimant	Release Type	Total Spend	Stage
`CCA-2025-0201`	Open	Pinewood Transport	04/10/2025	Tampa, FL	Side Swipe	Moderate	James Mitchell	Maria Santos	BI and PD	—	2
`CCA-2025-0198`	Open	Valley Carriers	04/08/2025	Jacksonville, FL	Backing Collision	Minor	Robert Palmer	—	—	—	1
`CCA-2025-0195`	Open	Mountain Freight	04/05/2025	Atlanta, GA	Rear-end	Minor	William Torres	Sarah Johnson	PD Only	—	3
`CCA-2025-0190`	Open	Pinewood Transport	03/28/2025	Orlando, FL	Broadside	Major	Carlos Reyes	Thomas Anderson	BI and PD	$12,500	4
`CCA-2025-0165`	Open	TSR Southeast	04/14/2025	Memphis, TN	Head-on	Major	Kevin Murphy	—	—	—	1
`CCA-2025-0185`	Closed/Executed	Lakeside Trucking	02/15/2025	Savannah, GA	Side Swipe	Minor	Daniel Kim	Jennifer Brown	BI and PD	$4,500	5
`CCA-2025-0180`	Closed/No Fault	Valley Carriers	03/20/2025	Charlotte, NC	Turning	Minor	Michael Chen	Patricia Davis	Not At Fault	$0	5
`CCA-2025-0175`	Closed/Executed	EastWay Logistics	03/10/2025	Birmingham, AL	Rear-end	Moderate	Anthony Brooks	Roberto Alvarez	BI and PD	$8,200	5
`CCA-2025-0170`	Closed/LOR	Mountain Freight	03/01/2025	Nashville, TN	Rollover	Major	Steven Grant	Angela Martinez	No Release Attempt	$0	5
`CCA-2025-0160`	Closed/Executed	Pinewood Transport	02/20/2025	Miami, FL	Lost Cargo	Moderate	Jason Lee	Christopher Hall	PD Only	$15,800	5

Showing 1-10 of 10 claims

Incident Information

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Company Name

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Third-Party Claimant Profile

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Description Summary

Settlement Description

Description Summary

9 sections · Fields with * are required

Cancel Save & Continue to Release

Claim Detail

Open Moderate

CCA-2025-0201 · Pinewood Transport · Side Swipe Collision · 04/10/2025

Back to Claims

1. Intake ✓

2. Release

3. Documents

4. Payment

5. Closure

Incident Information

Date of Loss
04/10/2025 14:30

Location
4521 Dale Mabry Hwy, Tampa, FL 33611

County
Hillsborough

Conditions
Clear / Dry / Daylight

Fault Assessment
Third Party

Type
Side Swipe Collision

Release Type
BI and PD

Narrative

Pinewood driver was traveling southbound on Dale Mabry Hwy in the right lane. Third-party vehicle attempted to merge from the turning lane and made contact with the passenger side of the trailer. Minor scraping along the trailer panel. Third-party vehicle sustained damage to the driver-side mirror and front quarter panel. No injuries reported at scene. Police were called, report filed. Our driver was not cited.

Our Driver

Name
James Mitchell

Phone
(904) 555-0123

CDL
FL-M847261 (Class A, Exp 08/2026)

Unit
TK-2847 — 2023 Freightliner Cascadia

Damage
Minor scraping on passenger-side trailer panel

Est. Repair
$1,200

Third-Party Claimant

Name
Maria Santos

DOB / Age
03/22/1990 (35 years old)

Phone
(813) 555-0147

Language
English

Vehicle
2021 Toyota Camry, Silver

Damage
Driver-side mirror + front quarter panel

Injury
None reported

Insurance
State Farm, POL-8847291

Witnesses & Parties

Witnesses
1 — Carlos Mendez, (813) 555-0293

Potential Claimants
1 (1 adult, 0 minors)

Contact Received?
Yes

Reporting Person

Name
Randy Thompson

Phone
(904) 555-0183

Email
rthompson@pinewoodtransport.com

Recommended Release: Type A — Standard Adult (Under 65)
Based on claimant age (35). Claimant language: English.

Release Document Type

Override with documented justification

Release Language

Auto-set from claimant preferred language

Release Preview

[Release Document Preview]
Auto-populated with: Maria Santos, 4521 Dale Mabry Hwy Tampa FL,
DOB 03/22/1990, Accident 04/10/2025
Settlement amount: pending Stage 4

E-Signature Workflow

✓ Release document generated

2 Send release to claimant for signature (via email or print)

3 Claimant reviews and signs (DocuSign / in-person)

4 Signed release uploaded & linked to claim

Document Management

65% Complete

Drag & drop files here

or click to browse · PDF, JPG, PNG, HEIC, MP4, MOV

Max 25 MB per file (500 MB for video)

Required Documents Checklist

Police / Incident Report
Photos — Our Vehicle (min 4)
Photos — Third-Party Vehicle (min 2)
Executed Release (Signed)
Repair Estimate — Our Vehicle
Repair Estimate — Third-Party

Uploaded Documents

📄
Police_Report_CCA-2025-0201.pdf PDF · 2.1 MB · Uploaded 04/10/2025 by John Smith
📷
Our_Vehicle_Photo_1.jpg JPG · 3.4 MB · Uploaded 04/10/2025 by John Smith
📷
Our_Vehicle_Photo_2.jpg JPG · 2.8 MB · Uploaded 04/10/2025 by John Smith
📷
Our_Vehicle_Photo_3.jpg JPG · 4.1 MB · Uploaded 04/10/2025 by John Smith
📷
Our_Vehicle_Photo_4.jpg JPG · 3.0 MB · Uploaded 04/10/2025 by John Smith
📄
Repair_Estimate_Our_Vehicle.pdf PDF · 890 KB · Uploaded 04/11/2025 by John Smith

Payment Processing

Prerequisite: Release must be executed (signed) before payment can be initiated.

Settlement Amount (USD)

Additional Cost Associated w/ Release

Total Spend on This Release

Total Spend of Claim

Payment Method

ACH Payment Details

Bank Routing Number

Validated via ABA lookup

Account Number

Account Type

Payee Name

Payment Authorization

Amount Range	Required Approval	SLA	Status
$0 — $2,500	Claims Adjuster	Same day	Auto-approved
$2,501 — $10,000	Claims Manager	24 hours	Pending
$10,001 — $50,000	Director of Claims	48 hours	N/A
$50,001+	VP/Executive + Legal	72 hours	N/A

Payment Memo / Reference

Auto-populated with Claim ID

Claim Closure

All prior stages must be completed before a claim can be closed. Claims Manager approval is required.

Final Review Checklist

All incident data verified and complete
Release document executed (signed by claimant)
All required documents uploaded
Payment processed and confirmed
Settlement description finalized
No outstanding follow-up items

Closure Reason

Statute of Limitations Date

Auto-calculated based on jurisdiction

Closure Notes

Requires Claims Manager approval. Once closed, the claim becomes read-only and all documents are archived.

Claim Timeline / Audit Trail

04/10/2025 15:05

Claim CCA-2025-0201 created by John Smith
04/10/2025 15:12

Incident information section completed
04/10/2025 15:30

Driver profile and vehicle data entered
04/10/2025 16:00

Third-party claimant profile completed
04/10/2025 16:15

Police report uploaded — Police_Report_CCA-2025-0201.pdf
04/10/2025 16:20

4 vehicle photos uploaded
04/10/2025 16:30

Stage 1 (Intake) completed — advancing to Stage 2 (Release Selection)
04/11/2025 09:15

Release Type A — Standard Adult selected (auto-recommended based on claimant age 35)
04/11/2025 09:45

Repair estimate uploaded — Repair_Estimate_Our_Vehicle.pdf

ROI Dashboard — YTD 2025

$4.2M Potential Exposure

$312K Actual Paid

$3.89M Gross Savings

92.6% Savings Rate

87% Attorney Diversion Rate

4.2 days Avg Days to Settlement

$1,850 Cost Per Claim

Paid vs. Potential Exposure by Company

Pinewood Transport$1.8M exposure

(paid)$142K

Valley Carriers$890K exposure

(paid)$67K

Mountain Freight$720K exposure

(paid)$48K

EastWay Logistics$510K exposure

(paid)$38K

Other$280K exposure

(paid)$17K

Claims by Status

Open5

Closed/Executed3

Closed/No Fault1

Closed/LOR1

Claims by Stage (Open)

1. Intake2

2. Release1

3. Documents1

4. Payment1

Claims by Severity

Major3

Moderate4

Minor3

Release Type Distribution

BI and PD5

PD Only2

Not At Fault1

No Release1

Stage KPI Tracking

Stage	Key KPI	Target	Current Avg	Status
1 — Intake	Time to complete intake	<4 hours from report	2.1 hours	On Track
2 — Release	Time to release execution	<24 hours from intake	18 hours	On Track
3 — Documents	Document completeness %	>80% at 48 hours	72%	At Risk
4 — Payment	Time to payment initiation	<72 hours from release	48 hours	On Track
5 — Closure	Time to close from payment	<7 days	3.2 days	On Track
Overall	Total claim lifecycle	<14 calendar days	4.2 days	On Track

Payment Register — Recent

Date	Claim ID	Company	Payee	Method	Amount	Confirmation #
03/12/2025	`CCA-2025-0175`	EastWay Logistics	Roberto Alvarez	ACH	$8,200	ACH-88472910
02/22/2025	`CCA-2025-0160`	Pinewood Transport	Christopher Hall	Check	$15,800	CHK-004291
02/18/2025	`CCA-2025-0185`	Lakeside Trucking	Jennifer Brown	ACH	$4,500	ACH-77361048

Open Claim Aging

Claim ID	Company	Days Open	Current Stage	Days in Stage	Alert
`CCA-2025-0190`	Pinewood Transport	19	4 — Payment	5	Overdue — >72hrs in payment
`CCA-2025-0195`	Mountain Freight	11	3 — Documents	4	Docs <80% at 48hrs
`CCA-2025-0201`	Pinewood Transport	6	2 — Release	1	On Track
`CCA-2025-0198`	Valley Carriers	8	1 — Intake	8	Overdue — >4hrs in intake
`CCA-2025-0165`	TSR Southeast	2	1 — Intake	2	On Track

Select Company

Pinewood Transport

Active Client

4 Total Claims

2 Open

2 Closed

$28,300 Total Paid

$1.8M Potential Exposure

$28.3K Actual Paid

98.4% Savings Rate

Claims

Claim ID	Date of Loss	Location	Type	Driver	Status	Settlement
`CCA-2025-0201`	04/10/2025	Tampa, FL	Side Swipe	James Mitchell	Open — Stage 2	—
`CCA-2025-0190`	03/28/2025	Orlando, FL	Broadside	Carlos Reyes	Open — Stage 4	$12,500 (pending)
`CCA-2025-0160`	02/20/2025	Miami, FL	Lost Cargo	Jason Lee	Closed/Executed	$15,800

Driver Risk Summary

Driver	Claims (12mo)	Total Cost	Risk Level
James Mitchell	1	$0 (open)	Low
Carlos Reyes	2	$12,500	Medium
Jason Lee	1	$15,800	Medium

My Profile

Full Name

Role

Assigned Companies

Companies

Company	Status	Claims (Total)	Open Claims	Assigned Adjusters
Pinewood Transport	Active	4	2	John Smith, Sarah Williams
Valley Carriers	Active	2	1	John Smith
Mountain Freight	Active	2	1	John Smith
EastWay Logistics	Active	1	0	Sarah Williams
Lakeside Trucking	Active	1	0	Mike Johnson
TSR Southeast	Active	1	1	Sarah Williams

User Management

Name	Email	Role	Status	Last Active
John Smith	jsmith@rezolv24.com	Claims Adjuster	Active	Today
Sarah Williams	swilliams@rezolv24.com	Claims Manager	Active	Today
Mike Johnson	mjohnson@rezolv24.com	Claims Adjuster	Active	Yesterday
Lisa Chen	lchen@rezolv24.com	Finance/Accounting	Active	04/14/2025
Tom Garcia	tgarcia@pinewoodtransport.com	Trucking Co Admin	Invited	—

System Configuration

Session Timeout (minutes)

MFA Requirement

Default Release Language

Same-Day ACH Enabled

Integrations

Integration	Purpose	Status	Priority
DocuSign	E-signature for releases	Connected	P1
NACHA ACH	ACH payment processing	Connected	P1
Google Maps API	Address autocomplete	Connected	P1
NHTSA VIN Decoder	Vehicle data from VIN	Connected	P1
ABA Routing Validation	Bank routing verification	Connected	P1
Wire Transfer APIs	Domestic/intl wire initiation	Phase 2	P2
FMCSA Lookup	CDL & carrier verification	Phase 2	P2
Telematics (Samsara)	ELD/HOS data	Future	P3

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ROI Snapshot — YTD 2025

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Claim Detail

E-Signature Workflow

Document Management

Required Documents Checklist

Uploaded Documents

Payment Processing

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Final Review Checklist

Claim Timeline / Audit Trail

Reports & ROI

Paid vs. Potential Exposure by Company

Company Portal

Pinewood Transport

Claims

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User Management